As the father of a child with autism, Shane knows first hand how having a thorough understanding of the issues it can present to family and work life, is crucial to looking after people.
He explains: “My daughter, Piper was diagnosed with autism at a time when I was working full time in an agency that was 100 per cent office-based. When Covid hit, we spent six months at home together and built such a bond that when she was feeling down or frustrated, I was the person that she wanted.
“At that point, I said I wanted to have a completely flexible working environment - basically, if Piper needs me - any time, any day, I want to be able to be there. So I made the choice to leave my job and go freelance, which quickly became too busy for one person so I decided to set up Who's Listening but with the firm commitment that it will always be a flexible, work-from-home agency.”
Known for straight-talking strategy, creative that connects and campaigns that actually convert, Who’s Listening operates a people-centric business model, with remote working and flexible hours, - with the belief that happy people do better work.
Shane continues: “This business model isn't just about me and Piper though, we put a big emphasis on flexibility. Need to start a bit later or finish a bit earlier? Cool, you are trusted to make up the time when it works for you. Clients need you at that time? Don't worry, the rest of the team will handle it - even though we all work from home we work collaboratively for the good of the business (and each other's mental health!).
“This business model has meant that I have never had to miss anything - sports day, craft days, parent-teacher meetings, school pick ups etc. It's also allowed the team without these commitments to work from all over the world without having to take 'annual leave'.”
Shane is calling for workplaces to adapt their mindset of flexibility, understanding and proactive support when it comes to neurodiversity - and autism in particular; breaking away from a 'one size fits all' approach to working.
His experience when Piper was given her diagnosis changed how he perceived work, parenting and what support really is.
Shane ads: “If I didn't own Who’s Listening and worked elsewhere, but was given the support I have put in place here it would make the journey with my child easier whilst also strengthening my commitment to the company I work for.
“A few of specific ideas of things companies could implement are:
- Offering flexible hours and remote working options if you don't have them already, especially when parents or carers need to respond to the unique needs of their family.
- Training and awareness for teams and managers, just so autism isn't misunderstood or oversimplified. I have learned how big the spectrum can be and this would help ensure everyone is seen, supported and valued.
- Creating clear communication and support structures. This will be key so that neurodivergent people and those supporting them can deal with challenges at work without fear or being judged or penalised.
- Finally, for those that employ neurodivergent individuals in an office/on-site location, the creation of sensory-friendly environments would definitely help - quiet spaces, adaptable lighting etc.”
For more information, visit: https://whoslistening.co.uk